Preamble 

We are pleased to welcome you to our website www.demano.net 

This document and the products in which the conditions for which this website can be used and the purchase of products in it are established. The previous conditions of use of this web page. 

By using it or placing an order through it, you agree to be bound by these Conditions. These Conditions may be modified at any time and without prior notice. It is your responsibility to read them periodically, that the conditions in force at the time of use of the website and the conclusion of the contract will be those that make it applicable. 

Web Editor 

DEMANO PRODUCCIONES SOSTENIBLES S.L

Carrer Pallars 94 (7-1)

08018 Barcelona _España

NIF: B62979182

Web Hosting: Factoria ecommerce S.L

First name: Factoria ecommerce S.L

Address: C/ del Rosario nº 17 31699 Esteribar (Navarra)

Phone: +34 601 010 268

For any information, advice or consultation, do not hesitate to contact us at: 

E-mail: eshop@demano.net 

We commit to treat your application as soon as possible.

Object

The present conditions govern the sale of DEMANO BARCELONA articles on the Web by the company DEMANO PRODUCCIONES SOSTENIBLES SL, registered in the Barcelona Trade Register with the number B 62979182 and with headquarters in Carrer de Pallars 94 (7-1) 08018 Barcelona, Spain, to all non-merchant physical persons and adults of exclusive age.

Availability of products

All product orders are subject to availability.

In this sense, if there are difficulties in the supply of the same or if there are no items in stock, the company reserves the right to provide information about substitute products of quality and equal or higher value that you can order.

If you do not wish to place an order for those substitute products, we will refund the amount you would have disbursed.

Refusal to process an order

The company reserves the right to withdraw, at any time, a product from this website and to remove or modify any material or content thereof due to exceptional circumstances that require it to reject the processing of some order after having sent the Order Confirmation.

Prices

Prices are indicated in euros with VAT included (21% Spanish VAT). To these prices are added the shipping costs in case these expenses are applied.

The order supposes the acceptance of the prices and descriptions of the products available for sale. Any disagreement regarding this point will result in an occasional change or refund.

We reserve the right to modify the prices and descriptions of the products in case of increased expenses, in case of typographical error or manifest writing.

Despite our vigilance, it is possible that price errors may appear on our website, for different reasons (computer bug, manual error, technical error ...). If orders have been made with erroneous or manifestly insignificant prices (low price), orders will be canceled, even if they have been confirmed by our services. In this case, we will inform each of the affected customers so that they can, if they wish, re-order at the corrected and exact price.

Special offers

Newsletter Offer

15% discount for your first purchase equal to or greater than € 100 (excluding shipping costs) if you subscribe to the newsletter (weekly or bi-monthly shipments). Offer valid for 3 months after subscription. The offer is valid once per customer and can’t be combined with other offers or promotions in progress.

Free Shipping costs offer

Free shipping for purchases equal to or greater than € 150 (Iberian Peninsula).

Order

All orders placed on the Website will be paid exclusively online through the bank card chosen by the Client: Visa, MasterCard or American Express. There are other additional payment methods such as PayPal.

The order will be registered after the introduction of your bank card number to make the payment. This payment will be subject to a definitive confirmation by the GIE of the bank card. Any user of the Website who does not own a Customer number must carry out an enrollment procedure that will allow them to obtain their Client number.

The fact of entering the online card number and the final confirmation of the order will attest to the integrity of your order in accordance with the law of March 13, 2000 and entail the enforceability of the amounts committed by selecting the items listed on the order form. This confirmation acts as a signature and express acceptance of all operations carried out on the Web. However, in case of fraudulent use of your bank card, we invite you, as soon as you have proof of such use, to get in touch with our customer service. The definitive confirmation of the order is recorded after confirmation of payment. After having placed your order, we will send you an email confirmation of registration, with a summary of the items ordered and the delivery address.

We offer a registration in guest mode. This type of registration allows you to place an order without creating an account.

Delivery

We deliver around the world: Europe, America, Asia and Oceania

Delivery times depend on the country and are calculated in working days (Monday to Friday, except local holidays)

Spain and countries of the European Union: 8-10 days

Rest of the World: 10-15 days

Picked up at the store: 6-8 days

You can receive your orders at the DEMANO store in Barcelona (Carrer dels Carders 36, 08003 Barcelona, Spain) free of charge and with no minimum amount.

As soon as your order arrives at the store we will inform you by email that you can go and get it. The package will wait for 30 days from the date of the order, after this period the items will be returned to the warehouse and you must make a new order. The delivery time is 8-10 working days.

NOTE: during certain periods (sales campaigns, Christmas ...) our treatment periods may be longer due to the large number of shipments that we must deal with.

Returns & Exchanges

From the date of the order, you have a period of 30 days to change or return an item purchased at www.demano.net (unused and in its original packaging).

Modalities of change and refund

DEMANO Barcelona Store: All the products purchased at www.demano.net can be exchanged or returned to the store for free.

By mail: All products purchased at www.demano.net can be returned by mail. We do not assume the cost of return, nor redirection except if the return is due to our error / production defect. In the latter case, it is essential that you contact us first to the e-mail eshop@demano.net sending us photos or documentation of the defect and we will indicate you how to proceed.

Return address:

DEMANO Store

Carrer dels Carders 36

08003 Barcelona

Spain

For any exchange or refund, the items must be accompanied by their corresponding invoice. If you want to return an order by mail, once you have sent the items to our store, you should contact the email eshop@demano.net to inform us of it. 

The refund will be made once we have received and verified the merchandise (the items have to be in perfect condition and have the inner labels) by the same mode of payment as in the purchase, within a period of 2 to 5 days. For more information about this point, check with your bank.

Claim

We are at your disposal for any question related to your order. To get in touch with us, check the "Contact" section and fill in the form. In case of dispute, we kindly ask you to indicate the order number and the exact reason for your request.

Any claim with our carrier must be opened no later than 30 days after the date of shipment. After this period, investigations may not be carried out for any litigation related to the shipment.

Personal information

DEMANO informs its clients that, when placing an order on the Web, their registered data will be used by the internal services,

for the treatment of the order,

• to inform you about news and future events through the sending of newsletters,

• and to propose commercial offers and contests.

According to the Regulation (EU) 2016/679 of April 27, 2016 relating to the protection of personal data, the client has at all times the right of access, rectification and deletion of their personal data, as well as the possibility of opposing the treatment of said data.

For this, it is sufficient for the Client to make the request, providing their data and sending a copy of their identity document, by e-mail, to the address eshop@demano.net

The Web has also been designed to pay special attention to the needs of customers. This is the reason why DEMANO uses cookies. The purpose of cookies is to indicate that the Client has passed through the Web. Therefore, the Web only uses cookies with the aim of improving the personalized service offered to the Customer.

For more information about the processing of your personal data and about cookies, the Client can consult the legal notice.

To guarantee the confidentiality of the data, after each visit to the Web, the Client must not forget to disconnect from his profile.

Litigation

The simple fact of placing an order implies full acceptance of the general conditions of sale. The present conditions of sale are subject to Spanish law. All litigation would be under the exclusive jurisdiction of the Spanish courts.

Secure payment

DEMANO uses the REDSYS secure payment service, which integrates the SSL security standard. The confidential data (card number, validity date) are transmitted directly, after coding, to the REDSYS server and do not circulate at any time through our server.

The REDSYS server is directly connected to the servers of the banks of each corresponding country.

Responsibility

The products offered comply with current spanish legislation.

The photographs and texts reproduced to illustrate the products presented are not contractual. Therefore, the responsibility of DEMANO would not be compromised in case of error of one of said photographs or texts.

Color of the products

Keep in mind that, although we have tried to show the colors of the products accurately, the actual colors you see will depend on your monitor and may not be accurate. If you have a problem, question or concern, contact us immediately at the e-mail eshop@demano.net

Also, keep in mind that our products are made with recycled material. Some inequalities corresponding to material and color are possible.

The company DEMANO will not be held responsible for the lack of execution of the contract concluded in case of stock-outs or non-availability of the product, force majeure, disturbance or total or partial strike, in particular of postal services and means of transport and / or communication, in case of damages resulting from a fraudulent intrusion by a third party that could have caused a modification of the information contained in the Web and, more generally, of all damages, direct and indirect, whatever their causes, its origins, its nature or its consequences, caused by reason of the access of any person to the Web or of the inability to access it, of the use of the Web and / or of the agreed credit to any information coming directly or indirectly from the latter.

DEMANO will not incur any responsibility for any indirect damage due to the present, loss of exploitation, loss of profits, loss of opportunity, damage or expense. DEMANO recalls that, pursuant to article 1124 of the Civil Code, non-emancipated minors do not have contractual capacity. Therefore, the orders destined to the minors must pass previously by the paternal authorization. The case of accidental collection of personal data concerning a minor, the paternal authority has the ability to oppose its conservation and / or its transmission to third parties. Hypertext links can be forwarded to other web pages than the present one. DEMANO disclaims all liability in case the content of these web pages is contrary to the laws and regulations in force.

Intellectual property

The use of this web service www.demano.net is reserved for a strictly personal use. In accordance with the laws that govern the ownership of literary and artistic rights, or other similar rights, this Website and all elements, trademarks, drawings, models, logos, graphics, etc. contained in this website, as well as its compilation, are the exclusive property of DEMANO or its suppliers, not granting the latter any license or other right than to consult the Web.

Duration

These conditions apply throughout the period of online publication of the products offered for sale by DEMANO

Proof

The computerized records stored in the information systems of DEMANO and its collaborators in conditions of reasonable security shall be considered as proof of communication, of the orders and of the payments made between DEMANO and the Customer.

Applicable law and jurisdiction

This contract is subject to Spanish law. The language of this contract is Spanish. Any litigation would be under the jurisdiction of the Spanish courts.

Modification of the general conditions of sale

Taking into account the possible evolutions of the Website, DEMANO reserves the right to adapt or modify at any time these general conditions of sale. The new general conditions of sale will be, where appropriate, brought to the attention of the customer through the online modification, and will be applicable only to the sales made subsequent to said modification.

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